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Senior Retention Manager
1500 $
BelarusMinsk
FullRemote
Work experience
1 year 10 months
Last work experience
Company under NDA
VIP Manager | Affiliate Manager
1 year 10 months
About
About
VIP Manager with 4+ years combined experience in iGaming and gambling (real-money casino work experience). Specialized in managing and retaining high-value players in Tier-1 markets — 1-to-1 support, personalized bonus strategies and reactivation campaigns to boost retention and LTV. Strong in GGR, NGR, LTV, retention and churn analysis, player psychology, negotiation and crisis management. 7 years total in Customer Success, Key Account, VIP Management and Affiliate Marketing. English C1, open to remote, full-time 5/2.
Affiliate experience
Gambling
Betting
Meta (Facebook)
Google Context
Google UAC
ASO
SEO
In App
Email Newsletters
Push Notifications
SMS Marketing
Influencer Marketing
Tier-1
Tier-2
Tier-3
Work experience1 year 10 months
July 2024 - April 2026
(1 year 10 months)
Company under NDA
VIP Manager | Affiliate Manager
Jan 2023 - Apr 2026 | VIP & Affiliate Manager | In one company
VIP: Managing and retaining Tier-1 high-value players via 1-to-1 support, personalized bonus strategies and reactivation campaigns to boost retention and LTV. Strong in GGR, NGR, LTV, retention and churn analysis, player psychology, negotiation and crisis management.
Affiliate: affiliate recruitment & onboarding, negotiating CPA/RevShare/Hybrid deals, campaign optimization, tracking & analytics, fraud monitoring, building long-term partnerships and increasing affiliate revenue.
Skills
VIP Management
Player Retention
Hybrid
Fraud monitoring
Affiliate Programs
Revenue Share
CPA
Data Collection and Analysis
Negotiation skills
Efficiency analysis
Results analysis
CRM systems
Building effective communication strategies
Advertising Campaign Analysis
Developing Business Relationships
Developing Key Accounts
Phone negotiations
Technical Support
Reactivation
Testing and Optimization
Language proficiency
Advanced English
Beginner Spanish
Native Russian
Native Belarusian
Employment
Employment
Full
Work format
Remote, Hybrid, Office
Work schedule
Flexible, Shift, 5/2
Relocation
Possible
Business trips
Business trips possible