Refund Policy

1. General provisions

The ArbiHunter platform's Refund Policy governs refunds for subscriptions, separate prepaid services and database access. It forms part of the User Agreement at User Agreement (Offer).

1.1. As a general rule, an activated subscription, consumed units and digital services already delivered are not refunded solely due to a change of mind. Exceptions are established by this policy and mandatory law. Paying in cryptocurrency does not itself exclude a refund.

2. Refund conditions

2.1. New-subscriber guarantee: if the first paid subscription does not meet expectations, the user may request a full refund within 14 calendar days from the first payment by contacting support@arbihunter.com. After the refund, the subscription is cancelled and its remaining entitlements end.

2.2. If the platform cannot provide a paid service for technical or other reasons attributable to the service provider, the full price of that service is refunded.

2.3. Mandatory withdrawal, quality and refund rights prevail. For eligible consumers, these may include a 14-day withdrawal period. Loss of the withdrawal right upon immediate delivery of digital content requires the express consent and acknowledgement required by law. Accepting documents or signing in does not itself constitute such a waiver.

3. Refund request procedure

3.1. Send a request to support@arbihunter.com with the account email, order or receipt number, payment date and reason for contacting us.

3.2. Refunds are processed within 14 business days of confirmation of the request. If the law or applicable payment-provider terms require a shorter period or a different starting point, that period applies.

3.3. Cancelling automatic renewal is not a refund request and does not automatically refund the remaining paid period. Access is preserved until its end.

4. Refunds by payment method

4.1. Creem: refunds for purchases are processed exclusively through Creem as Merchant of Record under https://www.creem.io/buyer-terms, normally to the original payment method.

4.2. Platega: refunds are arranged through the relevant payment channel to the original bank card or payment account, subject to the bank's and provider's lawful requirements.

4.3. PassimPay processes cryptocurrency payments. Send refund requests for ArbiHunter services to support@arbihunter.com; PassimPay does not resolve disputes between seller and buyer. Terms: https://passimpay.io/en/terms.

Last updated: 19/10/2026