Senior Product Manager

• Owned and managed the product backlog, prioritizing items in alignment with business objectives, customer needs, and technical dependencies, covering Product Owner responsibilities within the tribe as required • Optimized customer journeys and digital processes, contributing to a 31% improvement in conversion, retention, and digital adoption • Participated in defining and maintaining the product roadmap, contributing to prioritization decisions and managing dependencies, risks, and competing stakeholder priorities throughout development • Reduced API response time by 65%, from 1.3s to 450ms, improving overall application performance & customer experience • Reduced production incidents, errors, and timeouts by 75% through technical improvements and proactive monitoring • Automated receipt collection for Card, Apple Pay/Google Pay/QR payments, processing ≈ 4.5M receipts across 172 merchants

• Gathered, analyzed, and interpreted customer data, feedback, and business insights to understand customer needs, behaviors, and preferences • Developed and implemented customer lifecycle strategies in collaboration with Agile teams, designing and optimizing processes to strengthen customer relationships throughout their journey

• Led delivery of official ceremonies and major events, overseeing scope, timelines, budgets, resources, and on-site execution • Translated government and delegation requirements into operational plans across venues and event workstreams. • Managed vendors and contractors, including contracts, performance, quality standards, and daily delivery. • Led event operations, access control, and real-time issue resolution across key teams

• Led delivery of official ceremonies and major events, overseeing scope, timelines, budgets, resources, and on-site execution • Translated government and delegation requirements into operational plans across venues and event workstreams. • Managed vendors and contractors, including contracts, performance, quality standards, and daily delivery. • Led event operations, access control, and real-time issue resolution across key teams

• Led delivery of official ceremonies and major events, overseeing scope, timelines, budgets, resources, and on-site execution • Translated government and delegation requirements into operational plans across venues and event workstreams. • Managed vendors and contractors, including contracts, performance, quality standards, and daily delivery. • Led event operations, access control, and real-time issue resolution across key teams

• Led delivery of official ceremonies and major events, overseeing scope, timelines, budgets, resources, and on-site execution • Translated government and delegation requirements into operational plans across venues and event workstreams. • Managed vendors and contractors, including contracts, performance, quality standards, and daily delivery. • Led event operations, access control, and real-time issue resolution across key teams

Event and Venue operations across international sporting events, ticketing, access management, and project management

Event and Venue operations across international sporting events, ticketing, access management, and project management

Event and Venue operations across international sporting events, ticketing, access management, and project management

Event and Venue operations across international sporting events, ticketing, access management, and project management

Event and Venue operations across international sporting events, ticketing, access management, and project management

Event and Venue operations across international sporting events, ticketing, access management, and project management

Event and Venue operations across international sporting events, ticketing, access management, and project management

Event and Venue operations across international sporting events, ticketing, access management, and project management