ArbiHunter
    Login
    CV view

    Senior Customer Success Manager

    Negotiable
    Azerbaijan
    Baku
    Full
    Remote
    Work experience
    4 years 1 month
    Last work experience

    IGaming

    iGaming Admin CRM Supervisor
    5 months

    About

    About
    Experienced professional with a background in administration, CRM operations, and team coordination. Skilled in communication, problem-solving, and process management, with experience working in fast-paced environments. Fluent in Azerbaijani, Russian, and English, with a strong interest in recruitment and human resources. Adaptable, detail-oriented, and committed to continuous professional growth.

    Affiliate experience

    No data available

    Work experience
    4 years 1 month

    February 2026 - June 2026
    (5 months)
    IGaming
    iGaming Admin CRM Supervisor
    Online Gaming Company | February 2026 – Present - Manage player accounts, bonuses, and CRM data within the iGaming platform - Monitor player activity and segment users for targeted campaigns - Support VIP and retention processes through CRM tools - Review and process player requests, adjustments, and account updates - Collaborate with support and marketing teams to maintain player engagement
    June 2025 - June 2026
    (1 year 1 month)
    Company under NDA
    Sales Coordinator (Online Services)
    International Remote Company | July 2025 – February 2026 - Assisted clients by providing personalised consultations - Directed potential customers to sales managers - Maintained professional communication with international clients
    September 2020 - August 2023
    (3 years)
    Celt colleges
    English and Russian instructor
    Conducted English lessons for children and adults - Designed CEFR-based lesson plans - Prepared students for language exams - Provided personalised English lessons - Adapted teaching methods for different learning style

    Skills

    CRM systems management
    Microsoft Excel (Pivot Tables, VLOOKUP, reporting)
    Microsoft Office (Word, PowerPoint, Outlook)
    Data analysis and reporting
    Team supervision
    KPI monitoring and performance tracking
    Task delegation and workflow coordinat
    Recruitment and candidate screenin
    Interview scheduling and coordination
    Documentation and record keeping
    Multitasking
    Problem-solving skills
    Communication skills

    Language proficiency

    Professional English
    Native Russian
    Native Azerbaijani
    Advanced Turkish

    Employment

    Employment
    Full
    Work format
    Remote
    Work schedule
    5/2
    Relocation
    Not possible
    Business trips
    Business trips possible