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Operations Manager
1000 $
PolandPoznan
FullRemote
Work experience
5 years 9 months
Last work experience
Company under NDA
Customer Support & Operations Specialist (iGaming)
6 months
About
About
Operations & Support Specialist. 5+ лет опыта верификации данных (обработано 190k+ записей), администрирования и работы с бэк-офисом. Отлично владею Google Sheets, CRM. Есть опыт чат-поддержки (non-voice) в iGaming.
Языки: русский (родной), польский (С2), английский (успешно веду деловую переписку с помощью AI-инструментов). Ищу удаленную работу в Support, KYC или Operations (Fintech / iGaming).
Affiliate experience
No data available
Work experience5 years 9 months
June 2026 - to date
(6 months)
Company under NDA
Customer Support & Operations Specialist (iGaming)
• Managed text-based client communication (chats, emails), handling multiple requests simultaneously with high responsiveness.
• Logged user interactions, updated account statuses, and maintained accurate records in the internal CRM system.
• Assisted in data verification and account detail checks.
• Actively utilized AI tools to maintain fast, polite, and precise written communication.
March 2021 - November 2026
(5 years 9 months)
Emapa Telematics
Data Verification & Operations Specialist
• Verified, cross-checked, and updated 190,973+ POI data records over 5 years, maintaining near 100% accuracy in a high-volume production environment.
• Identified recurring data-quality issues and proactively proposed solutions to management to optimize the workflow.
• Coordinated corporate document flow, business correspondence, and internal reporting.
• Onboarded and trained new employees on database management, Google Sheets operations, and internal verification procedures.
Skills
Data Verification
Back-Office
CRM system
Managing Daily Company Operations
Google Sheets
Document management
Customer Support
Player Registration and KYC Procedures
Language proficiency
Intermediate English
Native Russian
Professional Polish
Employment
Employment
Full
Work format
Remote
Work schedule
Flexible, Shift, 5/2
Relocation
Not possible
Business trips
Business trips possible