Middle Project Manager

● Lead and coach a growing sales department, setting performance expectations, monitoring KPIs, and supporting day-to-day execution. ● Trained and onboarded 90+ employees, supporting rapid department growth, improving retention, and ensuring consistent adherence to company standards. ● Increased sales conversion from 65% to 78% through structured coaching, performance management, and process optimization. ● Support data-driven decision-making by analyzing sales data, customer behavior, and market trends, contributing to a 15% increase in B2B revenue. ● Manage departmental budgeting and resource allocation, reducing operational expenses while maintaining profitability and service standards. ● Collaborate with senior management to develop strategic sales plans, improve operational efficiency, and support business growth objectives.

Led a high-performing sales team to consistently exceed KPIs by developing and executing strategic action plans, including detailed schedules and performance benchmarks. Collaborated with cross-functional managers to align organizational priorities, streamline workflows, and enhance operational efficiency across departments. Fostered a positive work environment through mentorship and support, resulting in a 15% improvement in team performance. Streamlined administrative processes, including email correspondence, data management, and reporting.

Led cross-functional collaboration with operations and logistics teams to ensure seamless order fulfillment and enhance the overall customer experience. Consistently exceeded quarterly targets by delivering tailored solutions and negotiating high-value contracts. Increased client retention by 20% through CRM-supported relationship management, prioritizing personalized engagement and timely escalation resolution across a high-volume corporate account portfolio.

Successfully managed multiple communication channels simultaneously, including live chat, email, CRM systems, and phone support, while maintaining accuracy, efficiency, and high customer satisfaction. Consistently exceeded sales targets by prospecting leads, cold calling, and closing high-value deals. Cultivated long-term client relationships, achieving a 20% increase in client retention. Negotiated customer pricing within agreed guidelines, contributing to a 10% growth in average order value. Identified market gaps and customer trends to drive operational expansion and new customer acquisition.

Organized schedules, managed correspondence, and maintained customer records to support seamless operations. Welcomed guests with a professional and friendly approach, enhancing customer experience and loyalty.