Middle Payment Operations Manager

• Managed daily operational support, performed real-time log analysis, and executed system optimizations for payment workflows. • Tested API payment integrations and simulated merchant transaction processing flows to validate external provider solutions. • Coordinated technical incident response with external financial partners and logged anomalies using CRM monitoring tools.

• Reviewed and validated incoming fraud-related requests against received data to ensure accuracy. • Identified and escalated discrepancies between submitted claims and supporting documentation. • Managed end-to-end request resolution, ensuring cases were closed only upon full verification of submitted information.

• Processed and prioritised daily incoming requests, ensuring timely allocation to relevant teams. • Assessed outstanding cases to distinguish actionable items from low-priority tasks, improving workflow efficiency. • Maintained and updated Excel databases to ensure the team operated with accurate, up-to-date records at all times.