CV view
Customer Success Manager
Negotiable
RussiaMoscow
FullRemote
Work experience
1 year 2 months
Last work experience
Skyeng
Tutor, customer support specialist
1 year 2 months
About
About
Personable and patient professional with experience as an English teacher, supporting clients on an educational platform with both technical and administrative issues. Skilled at explaining complex concepts in simple, accessible terms — a natural fit for guiding customers through problems clearly and calmly. Comfortable troubleshooting technical glitches, resolving account or administrative queries, and adapting communication style to each person's needs. Brings strong active listening, patience under pressure, and a genuine commitment to customer satisfaction.
Affiliate experience
No data available
Work experience1 year 2 months
July 2025 - to date
(1 year 2 months)
Skyeng
Tutor, customer support specialist
Supported students and clients across multiple topics, tailoring explanations to different learning styles and levels of understanding
Diagnosed and resolved technical issues with the platform (login problems, audio/video connectivity, access errors), guiding clients step-by-step to a solution
Handled administrative queries such as scheduling, billing, and account changes, ensuring accurate and timely resolution
Maintained a calm, encouraging tone with clients experiencing frustration, turning stressful situations into positive interactions
Adapted communication for a diverse, international client base, demonstrating strong cross-cultural communication skills
Skills
No data available
Language proficiency
Professional English
Employment
Employment
Full, Part-time
Work format
Remote
Work schedule
Flexible
Relocation
Possible
Business trips
Business trips possible