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Business Analyst
Negotiable
Saudi ArabiaRiyadh
FullRemote
Work experience
5 years 5 months
Last work experience
SUSHISAMBA
Operation analyst
2 years 5 months
About
About
Junior Business Analyst with 7+ years of experience analyzing and improving business processes in customer-facing operations.
Experienced in gathering and structuring business requirements, identifying process gaps, and translating business needs into actionable improvements.
Strong in stakeholder communication and cross-functional coordination. Focused on improving efficiency, service quality, and operational performance through structured analysis and data-driven insights.
Affiliate experience
No data available
Work experience5 years 5 months
January 2024 - to date
(2 years 5 months)
SUSHISAMBA
Operation analyst
-Gathered and structured business requirements based on operational needs and customer feedback
- Analyzed front- and back-of-house processes to identify inefficiencies and service gaps
- Conducted root cause analysis of recurring operational issues and implemented process improvements
- Translated business needs into documented workflows and standardized procedures
- Collaborated with cross-functional teams to align requirements and improve process execution
April 2023 - January 2024
(10 months)
Mandarin Oriental
Guest Experience Manager
- Analyzed end-to-end customer journey to identify gaps and improve service quality
- Gathered and structured customer feedback into actionable business requirements
- Developed SOPs to standardize processes and reduce service inconsistencies
- Worked with multiple stakeholders to align business expectations and service delivery
- Supported audit readiness by ensuring process clarity and consistency
January 2021 - March 2023
(2 years 3 months)
Novikov International
Floor Supervisor
- Documented operational workflows during restaurant launch phase
- Identified improvement opportunities through observation of customer behavior and team performance
- Applied insights to optimize upselling strategies and improve revenue generation
- Coordinated cross-functional teams to ensure smooth operational execution
Skills
Market and partner analysis
Planning
Reporting
Interview Scheduling
Employee Training
Atlassian Jira
BPMN notation
Consecutive and simultaneous interpretation
Language proficiency
Professional English
Native Kyrgyz
Advanced Russian
Beginner Turkish
Employment
Employment
Full, Part-time
Work format
Remote
Work schedule
Flexible, 5/2
Relocation
Possible
Business trips
Business trips possible