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    Business Analyst

    Negotiable
    Saudi Arabia
    Riyadh
    Full
    Remote
    Work experience
    5 years 10 months
    Last work experience

    SUSHISAMBA

    Operation analyst
    2 years 10 months

    About

    About
    Junior Business Analyst with 7+ years of experience analyzing and improving business processes in customer-facing operations. Experienced in gathering and structuring business requirements, identifying process gaps, and translating business needs into actionable improvements. Strong in stakeholder communication and cross-functional coordination. Focused on improving efficiency, service quality, and operational performance through structured analysis and data-driven insights.

    Affiliate experience

    No data available

    Work experience
    5 years 10 months

    January 2024 - to date
    (2 years 10 months)
    SUSHISAMBA
    Operation analyst
    -Gathered and structured business requirements based on operational needs and customer feedback - Analyzed front- and back-of-house processes to identify inefficiencies and service gaps - Conducted root cause analysis of recurring operational issues and implemented process improvements - Translated business needs into documented workflows and standardized procedures - Collaborated with cross-functional teams to align requirements and improve process execution
    April 2023 - January 2024
    (10 months)
    Mandarin Oriental
    Guest Experience Manager
    - Analyzed end-to-end customer journey to identify gaps and improve service quality - Gathered and structured customer feedback into actionable business requirements - Developed SOPs to standardize processes and reduce service inconsistencies - Worked with multiple stakeholders to align business expectations and service delivery - Supported audit readiness by ensuring process clarity and consistency
    January 2021 - March 2023
    (2 years 3 months)
    Novikov International
    Floor Supervisor
    - Documented operational workflows during restaurant launch phase - Identified improvement opportunities through observation of customer behavior and team performance - Applied insights to optimize upselling strategies and improve revenue generation - Coordinated cross-functional teams to ensure smooth operational execution

    Skills

    Market and partner analysis
    Planning
    Reporting
    Interview Scheduling
    Employee Training
    Atlassian Jira
    BPMN notation
    Consecutive and simultaneous interpretation

    Language proficiency

    Professional English
    Advanced Russian
    Native Kyrgyz
    Beginner Turkish

    Employment

    Employment
    Full, Part-time
    Work format
    Remote
    Work schedule
    Flexible, 5/2
    Relocation
    Possible
    Business trips
    Business trips possible