Business Analyst

Active participation in competitive procurement processes: collecting commercial proposals from suppliers, compiling data into comparison tables, and assisting in preparing materials for decision-making. Working with procurement data in SAP and Excel—maintaining registers, tracking statuses, and analyzing prices. Confident use of SAP for daily tasks. Interacting with suppliers and internal customers during procurement processes.

Managed master schedules, appointments, and daily operational flow, ensuring 100% salon capacity utilization and customer satisfaction. Oversaw end-to-end procurement of consumables: tracked stock levels, negotiated terms with suppliers, and prevented supply shortages. * Built a comprehensive Excel analytics model from scratch to track service volume and material consumption over a 3-month period, reducing supply waste. Crisis Management Achievement:** Autonomously handled an on-site utility emergency (plumbing failure) during shift: rescheduled 100% of affected clients without losing a single customer or daily revenue, coordinated emergency repair teams, and restored full operations within 24 hours.

Maintained confidential personnel files, employment contracts, internal memos, and timesheets in accordance with corporate standards. Supported department management with administrative tasks, internal communication, and calendar planning. Ensured 100% compliance with corporate protocols and data privacy policies.