Business Analyst

- Assisting customers and distributors by troubleshooting technical issues, providing product guidance, and ensuring the correct installation and operation, while maintaining strong stakeholder relationships through clear and timely communication. - Prioritized and managed up to 30 technical support tickets daily, applying effective task prioritization to ensure timely resolution and minimize customer wait times, resulting in improved customer satisfaction

Solved IT-related issues including software problems, hardware malfunctions, network connectivity, and basic IT security concerns while ensuring data protection and confidentiality; actively used Microsoft Teams for communication, meetings, and technical support coordination.