Assistant Affiliate Manager

• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs. • Provided first-rate service to all customers and potential customers. • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

• Scheduled and organized delivery routes. • Communicated with warehouse staff to facilitate proper loading and unloading of orders. • Communicated with customers to provide delivery updates and resolution. • Handled incoming calls and emails from customers regarding issues with deliveries. • Coordinated driver dispatch to accomplish daily delivery requirements. • Worked closely with customers to effectively resolve issues and complaints.

• Communicated with drivers and personnel to coordinate timely delivery of goods and materials. • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect. • Directed dispatching, routing, and tracking of 25-30 fleet vehicles. • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

• Handled customer inquiries and suggestions courteously and professionally. • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Answered constant flow of customer calls with minimal wait times. • Answered customer telephone calls promptly to avoid on-hold wait times. • Offered advice and assistance to customers, paying attention to special needs or wants.