Senior Gestionnaire de compte (responsable de la relation client)

Results-driven professional with over 10 years of cross-functional experience in Key Account Management, Sales Operations, Project Coordination, and Customer Experience Management. Proven track record in driving business growth, cross-functional team leadership, contract management, and operational workflows for high-profile clients and international projects. Adept at aligning stakeholder interests, streamlining project documentation, executing marketing campaigns, and delivering corporate events. End-to-End Event Organization & Business Facilitation: Experienced in planning, organizing, and leading high-impact corporate events, business breakfasts, networking sessions, and partner meetings to strengthen client relations and boost brand loyalty. Marketing Campaign Execution & Co-Branding: Strong expertise in launching targeted marketing campaigns, digital advertising initiatives, and strategic co-branding partnerships to elevate market visibility and drive engagement. Cross-Functional Project Coordination: Skilled in end-to-end project tracking, managing timelines, aligning internal teams, external vendors, and logistics to ensure flawless execution of high-profile operations. Strategic Account Management & Client Retention: Strong ability to build long-term relationships, understand client business needs, and identify upsell/cross-sell opportunities. High-Stakes Negotiation & Stakeholder Communication: Expert in negotiating complex contracts, navigating B2B/B2C communications, and managing stakeholder expectations effectively. Problem-Solving & Conflict Resolution: Action-oriented approach to resolving operational bottlenecks, handling client escalations, and maintaining service excellence under pressure. Customer Support & Service Operations: Dedicated to optimizing customer journeys, implementing quality support standards, and driving brand loyalty through personalized engagement. Process Optimization & Document Control: Detail-oriented focus on operational accuracy, standard operating procedures (SOPs), and managing complex documentation compliance. Adaptability & System Integration: Proven capability to lead digital transformations, adapt to fast-paced environments, and master enterprise software platforms quickly.