Aperçu du CV
Responsable de la rétention
À négocier
Rwanda
Temps pleinTélétravail
Expérience professionnelle
3 ans 9 mois
Dernier emploi
WinWin partners
Vip account manger
1 an 4 mois
À propos de vous
À propos de vous
Results-driven iGaming CRM and Retention Specialist with strong expertise in VIP management, Customer Experience (CX), and multi-brand retention strategies.
I manage portfolios of 500+ players and engage 180+ users daily, driving retention, reactivation, and long-term value.
I have successfully generated €100K–€150K revenue from active player segments while maintaining CSAT at 96% and EQS between 9.7–9.8.
Strong track record in reactivation strategies, achieving a 33%+ reactivation rate (100+ reactivated players from a pool of 300 inactive users), directly contributing to engagement and revenue growth.
Skilled in CRM tools, Power BI analytics, and high-volume customer engagement, I focus on maximizing player lifecycle value (LTV), GGR/NGR, and business performance.
Open to international opportunities in iGaming
Expérience en affiliation
Tier-3
Expérience professionnelle3 ans 9 mois
Juillet 2025 - à aujourd’hui
(1 an 4 mois)
WinWin partners
Vip account manger
Managed a portfolio of 500+ VIP players
Engaged 180+ players daily via chat and calls
Generated €100K–€150K revenue
Delivered €5K GGR / €4.7K NGR within 30 days on a single player
Reactivated 100+ inactive players from a pool of 300 (33%+ reactivation rate)
Implemented targeted campaigns to maximize engagement and LTV
Led web testing initiatives to improve platform performance and user experience
Identified and reported bugs, contributing to smoother user journeys and reduced issues
Collaborated with product/tech teams to enhance platform quality
Août 2024 - à aujourd’hui
(2 ans 3 mois)
Entreprise sous NDA
Retention specialist
Dedicated and results-oriented customer retention operator with a proven track record of resolving customer issues and maintaining strong customer relationships. Skilled in active listening, problem-solving, and effective communication.
Février 2023 - à aujourd’hui
(3 ans 9 mois)
betPawa
Customer support
Documented customer interactions and maintained detailed records using customer relationship management (CRM) software.
Assisted in training new customer support representatives, sharing best practices and techniques for efficient and effective customer service
Support over 200+ players via live chats ,calls, while maintaining CSAT at 96% and EQS between 9.7–9.8.
15 min fo resolution time
Compétences
Aucune donnée disponible
Maîtrise des langues
Intermédiaire Anglais
Natif Français
Type d’emploi
Type d’emploi
Temps plein
Format de travail
Télétravail
Horaires de travail
Flexible
Relocalisation
Possible
Déplacements professionnels
Déplacements possibles