Responsable des opérations

• Managed text-based client communication (chats, emails), handling multiple requests simultaneously with high responsiveness. • Logged user interactions, updated account statuses, and maintained accurate records in the internal CRM system. • Assisted in data verification and account detail checks. • Actively utilized AI tools to maintain fast, polite, and precise written communication.

• Verified, cross-checked, and updated 190,973+ POI data records over 5 years, maintaining near 100% accuracy in a high-volume production environment. • Identified recurring data-quality issues and proactively proposed solutions to management to optimize the workflow. • Coordinated corporate document flow, business correspondence, and internal reporting. • Onboarded and trained new employees on database management, Google Sheets operations, and internal verification procedures.