Responsable des opérations

Managed day-to-day warehouse operations and coordinated a team of 6 (3 warehouse workers, 2 sales consultants, 1 online support). Created monthly employee schedules and handled purchasing of consumables for staff and warehouse. Engineered a warehouse storage system with separate workflows for defective items, cleaning and promo stock. Managed monthly shipments from China — inspection, labeling, stocktaking and distribution to markets, events and the retail store.

Consulted customers and supported online and retail orders, availability, delivery, returns and warranty cases. Achieved 300% overfulfillment of the monthly sales plan within 2 quarters. Received and processed shipments, prepared and labeled products, and prepared shipments to CIS countries.

Consulted customers on products, sizes and fit, recommending full looks and add-on items. • Consistently met monthly sales targets, regularly reaching 200–300% of daily individual targets. • Worked independently during high-load shifts; received deliveries and organized stockroom operations.

Prepared residential properties for photography, viewings and move-ins; visited and assessed properties. • Prepared contracts, documentation and property materials; researched residential complexes and mortgage programs. • Assisted in 20+ apartment purchase transactions and 10+ long-term rental transactions.

Consulted customers on clothing, footwear and equipment for skateboarding, snowboarding and surfing. • Worked with 1C, managed cash register operations and prepared cash collection documentation. • As Senior Consultant, assigned daily tasks, monitored attendance and consistently met monthly sales targets.