Aperçu du CV
Responsable des opérations de la réussite client
À négocier
Russie
Temps pleinTélétravail
Expérience professionnelle
3 ans 11 mois
Dernier emploi
Entreprise sous NDA
Second‑line technical support specialist
2 ans 8 mois
À propos de vous
À propos de vous
I have about 3 years of experience in the igaming and betting industry. I have worked my way up from a technical support specialist on the 1st line to a 2nd‑line technical support specialist in high‑load digital services, and as a duty operator at a situational and analytical center in the energy sector. I can work in two modes: calm routine work with documentation and regulations, and incident analysis when the clock is ticking. I meet SLA targets, complete a ticket until it’s closed, not just until it’s handed over, and I always leave a readable trace in the documentation.
Expérience en affiliation
Aucune donnée disponible
Expérience professionnelle3 ans 11 mois
Janvier 2024 - Août 2026
(2 ans 8 mois)
Entreprise sous NDA
Second‑line technical support specialist
- Analysis of technical incidents for the 2nd line: 70 calls per shift
- Providing user consultations on the company’s products and services, including in English
- Processing requests related to deposits and withdrawals, reviewing disputed transactions
- Handling complex calls and claims that were not resolved by the 1st line
- Cross‑functional collaboration with the payment department and anti‑fraud team
- Maintaining and updating the knowledge base for the 1st line
Octobre 2022 - Août 2024
(1 an 11 mois)
Entreprise sous NDA
Technical Support Specialist / Customer Service Manager VIP clients (growth L1 → priority line)
- Technical support for users regarding the product, payments, and the operation of the personal account
- Work in the ticket system, maintaining and systematizing the database of inquiries
- Personal support for VIP clients: handling situations in priority mode
Transferred from the first line to working with priority clients over 10 months based on the results of the quality of inquiry processing
Compétences
Business communication
Working with large amounts of information
Business correspondence
English language
Accuracy and attention to detail
Searching for information on the internet
Quick search for information on the internet
Office equipment
Scanner
Maintaining documentation
Working with office equipment
Email
Working with documents
Customer service
Time management and organization
Maîtrise des langues
Aucune donnée disponible
Type d’emploi
Type d’emploi
Temps plein
Format de travail
Télétravail
Horaires de travail
Flexible, Travail posté, 5/2
Relocalisation
Impossible
Déplacements professionnels
Déplacements impossibles