Aperçu du CV
Analyste business
À négocier
Arabie saouditeRiyad
Temps pleinTélétravail
Expérience professionnelle
5 ans 10 mois
Dernier emploi
SUSHISAMBA
Operation analyst
2 ans 10 mois
À propos de vous
À propos de vous
Junior Business Analyst with 7+ years of experience analyzing and improving business processes in customer-facing operations.
Experienced in gathering and structuring business requirements, identifying process gaps, and translating business needs into actionable improvements.
Strong in stakeholder communication and cross-functional coordination. Focused on improving efficiency, service quality, and operational performance through structured analysis and data-driven insights.
Expérience en affiliation
Aucune donnée disponible
Expérience professionnelle5 ans 10 mois
Janvier 2024 - à aujourd’hui
(2 ans 10 mois)
SUSHISAMBA
Operation analyst
-Gathered and structured business requirements based on operational needs and customer feedback
- Analyzed front- and back-of-house processes to identify inefficiencies and service gaps
- Conducted root cause analysis of recurring operational issues and implemented process improvements
- Translated business needs into documented workflows and standardized procedures
- Collaborated with cross-functional teams to align requirements and improve process execution
Avril 2023 - Janvier 2024
(10 mois)
Mandarin Oriental
Guest Experience Manager
- Analyzed end-to-end customer journey to identify gaps and improve service quality
- Gathered and structured customer feedback into actionable business requirements
- Developed SOPs to standardize processes and reduce service inconsistencies
- Worked with multiple stakeholders to align business expectations and service delivery
- Supported audit readiness by ensuring process clarity and consistency
Janvier 2021 - Mars 2023
(2 ans 3 mois)
Novikov International
Floor Supervisor
- Documented operational workflows during restaurant launch phase
- Identified improvement opportunities through observation of customer behavior and team performance
- Applied insights to optimize upselling strategies and improve revenue generation
- Coordinated cross-functional teams to ensure smooth operational execution
Compétences
Analyse du marché et des partenaires
Planification
Reporting
Organisation d’entretiens
Formation du personnel
Atlassian Jira
Notation BPMN
Interprétation consécutive et orale
Maîtrise des langues
Professionnel Anglais
Avancé Russe
Natif Kirghiz
Débutant Turc
Type d’emploi
Type d’emploi
Temps plein, Temps partiel
Format de travail
Télétravail
Horaires de travail
Flexible, 5/2
Relocalisation
Possible
Déplacements professionnels
Déplacements possibles