ArbiHunter
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    留存经理

    合同约定
    卢旺达
    全职
    远程工作
    工作经验
    3 年 9 月
    最近的工作地点

    WinWin partners

    Vip account manger
    1 年 4 月

    关于我

    关于我
    Results-driven iGaming CRM and Retention Specialist with strong expertise in VIP management, Customer Experience (CX), and multi-brand retention strategies. I manage portfolios of 500+ players and engage 180+ users daily, driving retention, reactivation, and long-term value. I have successfully generated €100K–€150K revenue from active player segments while maintaining CSAT at 96% and EQS between 9.7–9.8. Strong track record in reactivation strategies, achieving a 33%+ reactivation rate (100+ reactivated players from a pool of 300 inactive users), directly contributing to engagement and revenue growth. Skilled in CRM tools, Power BI analytics, and high-volume customer engagement, I focus on maximizing player lifecycle value (LTV), GGR/NGR, and business performance. Open to international opportunities in iGaming

    Affiliate经验

    Tier-3

    工作经验
    3 年 9 月

    七月 2025 - 至今
    (1 年 4 月)
    WinWin partners
    Vip account manger
    Managed a portfolio of 500+ VIP players Engaged 180+ players daily via chat and calls Generated €100K–€150K revenue Delivered €5K GGR / €4.7K NGR within 30 days on a single player Reactivated 100+ inactive players from a pool of 300 (33%+ reactivation rate) Implemented targeted campaigns to maximize engagement and LTV Led web testing initiatives to improve platform performance and user experience Identified and reported bugs, contributing to smoother user journeys and reduced issues Collaborated with product/tech teams to enhance platform quality
    八月 2024 - 至今
    (2 年 3 月)
    公司受NDA保护
    Retention specialist
    Dedicated and results-oriented customer retention operator with a proven track record of resolving customer issues and maintaining strong customer relationships. Skilled in active listening, problem-solving, and effective communication.
    二月 2023 - 至今
    (3 年 9 月)
    betPawa
    Customer support
    Documented customer interactions and maintained detailed records using customer relationship management (CRM) software. Assisted in training new customer support representatives, sharing best practices and techniques for efficient and effective customer service Support over 200+ players via live chats ,calls, while maintaining CSAT at 96% and EQS between 9.7–9.8. 15 min fo resolution time

    技能

    无数据

    语言能力

    中级 英语
    母语 法语

    就业

    就业
    全职
    工作形式
    远程工作
    工作时间
    灵活
    搬迁
    可能
    出差
    可以出差