Middle 审计员

• Conduct approximately 300 advertising placement audits per month across websites, social media, livestreams, offline advertising, and advertising integrations. • Verify actual advertising delivery against agreed commitments, reports, and supporting evidence. • Analyze advertising performance using CRM data, payback reports, and key metrics: registrations (REG), first-time deposits (FD), and repeat deposits (RD). • Identify missing placements, discrepancies in reporting, inflated contractor pricing, and potentially manipulated performance statistics. • Investigate potential conflicts of interest and undisclosed affiliations between media buyers and external contractors. • Conduct independent price benchmarking by comparing contracted rates with alternative market offers. • Perform counterparty checks and independently analyze cryptocurrency transactions and wallet connections using Tronscan. • Сoordinate 2–3 local scouts responsible for offline advertising verification in Kazakhstan and Uzbekistan. • Prepare structured audit reports with supporting evidence and findings for the team lead and senior management. Key achievements: • Contributed to estimated 20–30% cost savings through procurement audits and identification of overpriced services and advertising placements.

**Responsibilities:** • Coordinated daily tasks and workload distribution within a technical support team of 7 specialists. • Monitored team performance, response quality, and compliance with internal service standards. • Trained and onboarded new employees, provided guidance, and supported team members in resolving complex cases. • Handled escalated customer issues related to account access, payments, refunds, and chargebacks. • Worked with internal CRM, administrative systems, and logs to investigate technical and operational issues. • Managed payment-related cases involving PayPal, Google Play, and Apple App Store. • Prepared operational reports and maintained internal documentation. • Participated in improving support workflows, internal processes, and quality assurance. **Key Achievements:** • Promoted from Technical Support Specialist to Senior Specialist within the first year. • Took on Team Lead responsibilities, coordinating daily operations and quality control for a team of 7 employees. • Contributed to the redesign of the customer support portal. • Participated in creating and improving the internal knowledge base, helping standardize workflows and employee training.