Head Head of IT department (infrastructure and cashless payments)

KEY ACHIEVEMENTS Maintained the cashless payment service with only 7 minutes of downtime over 5 years. Implemented an Active–Standby DRP scheme for business continuity; developed and annually tested the DRP for Processing systems. Implemented the Faster Payments System (FPS), reducing operational costs by 50% per transaction paid via FPS. Achieved annual PCI DSS certification compliance for the Processing Center. Migrated the Comarch loyalty system to a domestic platform (import substitution). Migrated the CRM system from cloud to on-premise, reducing PaaS costs. Reviewed and renegotiated vendor contracts to optimize CRM support and development costs. Replaced 5,500 EFT terminals, cutting fleet costs by 25%. Implemented pre-authorization payment functionality for e-commerce, enabling the “Store-to-Door Delivery” service model. Integrated MIR payment system acceptance into the company’s online store. Deployed a SOC and SIEM-based platform to enhance the Processing Center’s perimeter security. Introduced SLA-based support for the company’s e-commerce and mobile platforms. KEY RESPONSIBILITIES Lead a cross-functional team of 12 (group managers, project managers, analysts, and experts), setting KPIs, prioritizing tasks, and managing resources and performance. Manage the IT budget of ~2.5M USD. Oversee critical IT systems covering 85% of company turnover, including CRM, loyalty platform, and EFT terminals. Negotiate with vendors and stakeholders to ensure service quality and efficiency. Provide technical expertise in IT infrastructure and system architecture. Coordinate collaboration with external service providers and internal business units. Prepare executive reports and participate in strategic planning for payment infrastructure. Ensure stable operation and high availability of critical processing and acquiring systems.

KEY ACHIEVEMENTS Completed data center migration with zero downtime Designed and prepared an Active–Standby disaster recovery architecture Increased overall system availability: 3h downtime in 2017 → 27 min in 2019 → 0 min in 2020 KEY RESPONSIBILITIES Managed all technical projects within the company’s Processing Center perimeter Coordinated internal teams and external vendors; ensured timely project delivery Planned and tracked resources using MS Project, Jira, and Wrike

KEY ACHIEVEMENTS Reduced IT operating costs through infrastructure optimization Improved system stability and efficiency of business processes KEY RESPONSIBILITIES Automated business processes and optimized the company’s IT budget Administered corporate IT infrastructure (AD, mail, SQL, 1C, FinGrad, VCS, etc.) Deployed and maintained Microsoft Project Server and Zabbix monitoring.

KEY ACHIEVEMENTS Upgraded company VMware partnership status to Premier Increased virtualization-related sales volume and project count KEY RESPONSIBILITIES Managed VMware, Citrix, and Veeam product portfolios at presales level Participated in large-scale infrastructure and data center modernization projects Provided licensing and technical consulting, including joint negotiations with vendors Conducted presentations, trainings, and marketing sessions for clients and sales teams

KEY ACHIEVEMENTS Ensured stable IT infrastructure operation across critical government sites Developed and implemented in-house monitoring and Helpdesk solution KEY RESPONSIBILITIES Provided technical user support and maintained corporate IT infrastructure Administered Windows Server (2003/2008 R2), Active Directory, MS Exchange, and VMware vSphere