查看简历
业务分析师
合同约定
沙特阿拉伯利雅得
全职远程工作
工作经验
5 年 10 月
最近的工作地点
SUSHISAMBA
Operation analyst
2 年 10 月
关于我
关于我
Junior Business Analyst with 7+ years of experience analyzing and improving business processes in customer-facing operations.
Experienced in gathering and structuring business requirements, identifying process gaps, and translating business needs into actionable improvements.
Strong in stakeholder communication and cross-functional coordination. Focused on improving efficiency, service quality, and operational performance through structured analysis and data-driven insights.
Affiliate经验
无数据
工作经验5 年 10 月
一月 2024 - 至今
(2 年 10 月)
SUSHISAMBA
Operation analyst
-Gathered and structured business requirements based on operational needs and customer feedback
- Analyzed front- and back-of-house processes to identify inefficiencies and service gaps
- Conducted root cause analysis of recurring operational issues and implemented process improvements
- Translated business needs into documented workflows and standardized procedures
- Collaborated with cross-functional teams to align requirements and improve process execution
四月 2023 - 一月 2024
(10 月)
Mandarin Oriental
Guest Experience Manager
- Analyzed end-to-end customer journey to identify gaps and improve service quality
- Gathered and structured customer feedback into actionable business requirements
- Developed SOPs to standardize processes and reduce service inconsistencies
- Worked with multiple stakeholders to align business expectations and service delivery
- Supported audit readiness by ensuring process clarity and consistency
一月 2021 - 三月 2023
(2 年 3 月)
Novikov International
Floor Supervisor
- Documented operational workflows during restaurant launch phase
- Identified improvement opportunities through observation of customer behavior and team performance
- Applied insights to optimize upselling strategies and improve revenue generation
- Coordinated cross-functional teams to ensure smooth operational execution
技能
市场和合作伙伴分析
规划
报告
面试安排
员工培训
Atlassian Jira
BPMN符号
交替传译和口译
语言能力
专业 英语
高级 俄语
母语 吉尔吉斯语
初级 土耳其语
就业
就业
全职, 兼职
工作形式
远程工作
工作时间
灵活, 5/2
搬迁
可能
出差
可以出差