Özgeçmişi görüntüle
Müşteri Başarı Yöneticisi
Sözleşmeli
RusyaMoskova
Tam zamanlıUzaktan çalışma
İş Deneyimi
1 yıl 4 ay
Son çalışma yeri
Skyeng
Tutor, customer support specialist
1 yıl 4 ay
Hakkımda
Hakkımda
Personable and patient professional with experience as an English teacher, supporting clients on an educational platform with both technical and administrative issues. Skilled at explaining complex concepts in simple, accessible terms — a natural fit for guiding customers through problems clearly and calmly. Comfortable troubleshooting technical glitches, resolving account or administrative queries, and adapting communication style to each person's needs. Brings strong active listening, patience under pressure, and a genuine commitment to customer satisfaction.
Affiliate Deneyimi
Veri yok
İş Deneyimi1 yıl 4 ay
Temmuz 2025 - günümüze kadar
(1 yıl 4 ay)
Skyeng
Tutor, customer support specialist
Supported students and clients across multiple topics, tailoring explanations to different learning styles and levels of understanding
Diagnosed and resolved technical issues with the platform (login problems, audio/video connectivity, access errors), guiding clients step-by-step to a solution
Handled administrative queries such as scheduling, billing, and account changes, ensuring accurate and timely resolution
Maintained a calm, encouraging tone with clients experiencing frustration, turning stressful situations into positive interactions
Adapted communication for a diverse, international client base, demonstrating strong cross-cultural communication skills
Beceriler
Veri yok
Dil yeterliliği
Profesyonel İngilizce
İstihdam
İstihdam
Tam zamanlı, Yarı zamanlı
Çalışma formatı
Uzaktan çalışma
Çalışma programı
Esnek
Taşınma
Mümkün
Seyahatler
Seyahat mümkün