Менеджер по операциям клиентского успеха

I have about 3 years of experience in the igaming and betting industry. I have worked my way up from a technical support specialist on the 1st line to a 2nd‑line technical support specialist in high‑load digital services, and as a duty operator at a situational and analytical center in the energy sector. I can work in two modes: calm routine work with documentation and regulations, and incident analysis when the clock is ticking. I meet SLA targets, complete a ticket until it’s closed, not just until it’s handed over, and I always leave a readable trace in the documentation.