Просмотр резюме
Менеджер по успеху клиентов
Договорной
РоссияМосква
ПолнаяУдаленная работа
Опыт работы
1 год 2 месяца
Последнее место работы
Skyeng
Tutor, customer support specialist
1 год 2 месяца
Резюме в Telegram-канале
10 резюме
Пост каждый день
О себе
О себе
Personable and patient professional with experience as an English teacher, supporting clients on an educational platform with both technical and administrative issues. Skilled at explaining complex concepts in simple, accessible terms — a natural fit for guiding customers through problems clearly and calmly. Comfortable troubleshooting technical glitches, resolving account or administrative queries, and adapting communication style to each person's needs. Brings strong active listening, patience under pressure, and a genuine commitment to customer satisfaction.
Опыт в Affiliate
Данные отсутствуют
Опыт работы1 год 2 месяца
Июль 2025 - по н.в.
(1 год 2 месяца)
Skyeng
Tutor, customer support specialist
Supported students and clients across multiple topics, tailoring explanations to different learning styles and levels of understanding
Diagnosed and resolved technical issues with the platform (login problems, audio/video connectivity, access errors), guiding clients step-by-step to a solution
Handled administrative queries such as scheduling, billing, and account changes, ensuring accurate and timely resolution
Maintained a calm, encouraging tone with clients experiencing frustration, turning stressful situations into positive interactions
Adapted communication for a diverse, international client base, demonstrating strong cross-cultural communication skills
Навыки
Данные отсутствуют
Владение языками
Профессиональный Английский
Занятость
Занятость
Полная, Частичная
Формат работы
Удаленная работа
График работы
Гибкий
Переезд
Возможен
Командировки
Командировки возможны