Просмотр резюме
Бизнес-аналитик
Договорной
Саудовская АравияЭр-Рияд
ПолнаяУдаленная работа
Опыт работы
5 лет 10 месяцев
Последнее место работы
SUSHISAMBA
Operation analyst
2 года 10 месяцев
Резюме в Telegram-канале
10 резюме
Пост каждый день
О себе
О себе
Junior Business Analyst with 7+ years of experience analyzing and improving business processes in customer-facing operations.
Experienced in gathering and structuring business requirements, identifying process gaps, and translating business needs into actionable improvements.
Strong in stakeholder communication and cross-functional coordination. Focused on improving efficiency, service quality, and operational performance through structured analysis and data-driven insights.
Опыт в Affiliate
Данные отсутствуют
Опыт работы5 лет 10 месяцев
Январь 2024 - по н.в.
(2 года 10 месяцев)
SUSHISAMBA
Operation analyst
-Gathered and structured business requirements based on operational needs and customer feedback
- Analyzed front- and back-of-house processes to identify inefficiencies and service gaps
- Conducted root cause analysis of recurring operational issues and implemented process improvements
- Translated business needs into documented workflows and standardized procedures
- Collaborated with cross-functional teams to align requirements and improve process execution
Апрель 2023 - Январь 2024
(10 месяцев)
Mandarin Oriental
Guest Experience Manager
- Analyzed end-to-end customer journey to identify gaps and improve service quality
- Gathered and structured customer feedback into actionable business requirements
- Developed SOPs to standardize processes and reduce service inconsistencies
- Worked with multiple stakeholders to align business expectations and service delivery
- Supported audit readiness by ensuring process clarity and consistency
Январь 2021 - Март 2023
(2 года 3 месяца)
Novikov International
Floor Supervisor
- Documented operational workflows during restaurant launch phase
- Identified improvement opportunities through observation of customer behavior and team performance
- Applied insights to optimize upselling strategies and improve revenue generation
- Coordinated cross-functional teams to ensure smooth operational execution
Навыки
Анализ рынка и партнёров
Планирование
Отчетность
Организация собеседования
Обучение персонала
Atlassian Jira
Нотация BPMN
Последовательный и устный перевод
Владение языками
Профессиональный Английский
Продвинутый Русский
Родной Киргизский
Начальный Турецкий
Занятость
Занятость
Полная, Частичная
Формат работы
Удаленная работа
График работы
Гибкий, 5/2
Переезд
Возможен
Командировки
Командировки возможны