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Gerente de Sucesso do Cliente
Contratual
RússiaMoscou
IntegralTrabalho remoto
Experiência de trabalho
1 ano 4 meses
Último local de trabalho
Skyeng
Tutor, customer support specialist
1 ano 4 meses
Sobre mim
Sobre mim
Personable and patient professional with experience as an English teacher, supporting clients on an educational platform with both technical and administrative issues. Skilled at explaining complex concepts in simple, accessible terms — a natural fit for guiding customers through problems clearly and calmly. Comfortable troubleshooting technical glitches, resolving account or administrative queries, and adapting communication style to each person's needs. Brings strong active listening, patience under pressure, and a genuine commitment to customer satisfaction.
Experiência em Affiliate
Dados ausentes
Experiência de trabalho1 ano 4 meses
Julho 2025 - até o presente
(1 ano 4 meses)
Skyeng
Tutor, customer support specialist
Supported students and clients across multiple topics, tailoring explanations to different learning styles and levels of understanding
Diagnosed and resolved technical issues with the platform (login problems, audio/video connectivity, access errors), guiding clients step-by-step to a solution
Handled administrative queries such as scheduling, billing, and account changes, ensuring accurate and timely resolution
Maintained a calm, encouraging tone with clients experiencing frustration, turning stressful situations into positive interactions
Adapted communication for a diverse, international client base, demonstrating strong cross-cultural communication skills
Habilidades
Dados ausentes
Proficiência em idiomas
Profissional ინგlês
Emprego
Emprego
Integral, Parcial
Formato de trabalho
Trabalho remoto
Horário de trabalho
Flexível
Mudança
Possível
Viagens de negócios
Viagens de negócios possíveis