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    Gerente de Retenção

    Contratual
    Ruanda
    Integral
    Trabalho remoto
    Experiência de trabalho
    3 anos 9 meses
    Último local de trabalho

    WinWin partners

    Vip account manger
    1 ano 4 meses

    Sobre mim

    Sobre mim
    Results-driven iGaming CRM and Retention Specialist with strong expertise in VIP management, Customer Experience (CX), and multi-brand retention strategies. I manage portfolios of 500+ players and engage 180+ users daily, driving retention, reactivation, and long-term value. I have successfully generated €100K–€150K revenue from active player segments while maintaining CSAT at 96% and EQS between 9.7–9.8. Strong track record in reactivation strategies, achieving a 33%+ reactivation rate (100+ reactivated players from a pool of 300 inactive users), directly contributing to engagement and revenue growth. Skilled in CRM tools, Power BI analytics, and high-volume customer engagement, I focus on maximizing player lifecycle value (LTV), GGR/NGR, and business performance. Open to international opportunities in iGaming

    Experiência em Affiliate

    Tier-3

    Experiência de trabalho
    3 anos 9 meses

    Julho 2025 - até o presente
    (1 ano 4 meses)
    WinWin partners
    Vip account manger
    Managed a portfolio of 500+ VIP players Engaged 180+ players daily via chat and calls Generated €100K–€150K revenue Delivered €5K GGR / €4.7K NGR within 30 days on a single player Reactivated 100+ inactive players from a pool of 300 (33%+ reactivation rate) Implemented targeted campaigns to maximize engagement and LTV Led web testing initiatives to improve platform performance and user experience Identified and reported bugs, contributing to smoother user journeys and reduced issues Collaborated with product/tech teams to enhance platform quality
    Agosto 2024 - até o presente
    (2 anos 3 meses)
    Empresa sob NDA
    Retention specialist
    Dedicated and results-oriented customer retention operator with a proven track record of resolving customer issues and maintaining strong customer relationships. Skilled in active listening, problem-solving, and effective communication.
    Fevereiro 2023 - até o presente
    (3 anos 9 meses)
    betPawa
    Customer support
    Documented customer interactions and maintained detailed records using customer relationship management (CRM) software. Assisted in training new customer support representatives, sharing best practices and techniques for efficient and effective customer service Support over 200+ players via live chats ,calls, while maintaining CSAT at 96% and EQS between 9.7–9.8. 15 min fo resolution time

    Habilidades

    Dados ausentes

    Proficiência em idiomas

    Intermediário Inglês
    Nativo Francês

    Emprego

    Emprego
    Integral
    Formato de trabalho
    Trabalho remoto
    Horário de trabalho
    Flexível
    Mudança
    Possível
    Viagens de negócios
    Viagens de negócios são possíveis