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    Analista de Negócios

    Contratual
    Arábia Saudita
    Riyadh
    Integral
    Trabalho remoto
    Experiência de trabalho
    5 anos 10 meses
    Último local de trabalho

    SUSHISAMBA

    Operation analyst
    2 anos 10 meses

    Sobre mim

    Sobre mim
    Junior Business Analyst with 7+ years of experience analyzing and improving business processes in customer-facing operations. Experienced in gathering and structuring business requirements, identifying process gaps, and translating business needs into actionable improvements. Strong in stakeholder communication and cross-functional coordination. Focused on improving efficiency, service quality, and operational performance through structured analysis and data-driven insights.

    Experiência em Affiliate

    Dados ausentes

    Experiência de trabalho
    5 anos 10 meses

    Janeiro 2024 - até o presente
    (2 anos 10 meses)
    SUSHISAMBA
    Operation analyst
    -Gathered and structured business requirements based on operational needs and customer feedback - Analyzed front- and back-of-house processes to identify inefficiencies and service gaps - Conducted root cause analysis of recurring operational issues and implemented process improvements - Translated business needs into documented workflows and standardized procedures - Collaborated with cross-functional teams to align requirements and improve process execution
    Abril 2023 - Janeiro 2024
    (10 meses)
    Mandarin Oriental
    Guest Experience Manager
    - Analyzed end-to-end customer journey to identify gaps and improve service quality - Gathered and structured customer feedback into actionable business requirements - Developed SOPs to standardize processes and reduce service inconsistencies - Worked with multiple stakeholders to align business expectations and service delivery - Supported audit readiness by ensuring process clarity and consistency
    Janeiro 2021 - Março 2023
    (2 anos 3 meses)
    Novikov International
    Floor Supervisor
    - Documented operational workflows during restaurant launch phase - Identified improvement opportunities through observation of customer behavior and team performance - Applied insights to optimize upselling strategies and improve revenue generation - Coordinated cross-functional teams to ensure smooth operational execution

    Habilidades

    Análise de mercado e parceiros
    Planejamento
    Relatórios
    Organização de entrevistas
    Treinamento de pessoal
    Atlassian Jira
    Notação BPMN
    Tradução consecutiva e oral

    Proficiência em idiomas

    Profissional Inglês
    Avançado Russo
    Nativo Quirguiz
    Iniciante Turco

    Emprego

    Emprego
    Integral, Parcial
    Formato de trabalho
    Trabalho remoto
    Horário de trabalho
    Flexível, 5/2
    Mudança
    Possível
    Viagens de negócios
    Viagens de negócios são possíveis