Technical Manager Specialist / Project Manager

Technical Manager Specialist: Processing written customer inquiries; - Comprehensive advice and clarification of customer queries; - Ensure customer satisfaction: strive to exceed customer expectations by delivering excellent service and maintaining a positive, friendly demeanor; - Handle high conversation volumes: manage incoming conversations efficiently to minimize wait times and ensure all customer inquiries are addressed promptly; - Collaborate with product, content, design, and other teams; - Develop and conduct onboarding training sessions aligned with the company’s goals and strategy. VIP Account Manager: - Engaging directly with top-tier customers, crafting personalized support and experiences that keep them coming back; - Work with customers, providing tailored services to a diverse clientele; - Develop retention and reactivation strategies that keep the thrill alive for most valued players; - Skillfully manage and tailor bonus offerings to align with strategic business goals and regulatory standards. - Create and execute eye-catching campaigns that enhance player loyalty and increase their lifetime value; - Construct compelling customer journeys across array of products, ensuring each VIP feels like the star of their own story.

- Working with the company's clients at the b2b level. - Development and maintenance of the client’s business from the technical side. - Operational work on client projects, assistance in team formation and development of the client’s product. - Building client communication with other company teams, setting tasks and setting priorities - Working with the Jira, Confluence platform. - Prioritizing client tasks for other teams. - Establishing and developing trusting partnerships with the company’s clients. - Debug client projects using various tools such as postman. - Maintaining and improving the performance of client projects. - Working with a large backlog of tasks.

Processing requests in the system in “LiveChat”. Processing E-mail requests in the system in “HelpDesk”. Communication with the company's clients, including at the B2B level. Working with the BackEnd part of the company’s platform (knowledge of the features and intricacies of working with BackEnd) Solving customer problems and assistance on current issues at b2c and b2b levels. Assigning tasks to other departments of the company, as well as their subsequent processing (working in the Jira system). Training and consultation of new employees of the company in the basics of work and maintaining a friendly atmosphere in the team.