Menedżer ds. operacji sukcesu klienta w Rosja, wynagrodzenie do negocjacji | CV specjalistów ds. cyfrowych, marketingu i afiliacji w serwisie arbihunter.com
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    Menedżer ds. operacji sukcesu klienta

    Do negocjacji
    Rosja
    Pełny etat
    Zdalnie
    Doświadczenie zawodowe
    3 lata 11 miesięcy
    Ostatnie doświadczenie zawodowe

    Firma pod NDA

    Second‑line technical support specialist
    2 lata 8 miesięcy

    O mnie

    O mnie
    I have about 3 years of experience in the igaming and betting industry. I have worked my way up from a technical support specialist on the 1st line to a 2nd‑line technical support specialist in high‑load digital services, and as a duty operator at a situational and analytical center in the energy sector. I can work in two modes: calm routine work with documentation and regulations, and incident analysis when the clock is ticking. I meet SLA targets, complete a ticket until it’s closed, not just until it’s handed over, and I always leave a readable trace in the documentation.

    Doświadczenie afiliacyjne

    Brak danych

    Doświadczenie zawodowe
    3 lata 11 miesięcy

    Styczeń 2024 - Sierpień 2026
    (2 lata 8 miesięcy)
    Firma pod NDA
    Second‑line technical support specialist
    - Analysis of technical incidents for the 2nd line: 70 calls per shift - Providing user consultations on the company’s products and services, including in English - Processing requests related to deposits and withdrawals, reviewing disputed transactions - Handling complex calls and claims that were not resolved by the 1st line - Cross‑functional collaboration with the payment department and anti‑fraud team - Maintaining and updating the knowledge base for the 1st line
    Październik 2022 - Sierpień 2024
    (1 rok 11 miesięcy)
    Firma pod NDA
    Technical Support Specialist / Customer Service Manager VIP clients (growth L1 → priority line)
    - Technical support for users regarding the product, payments, and the operation of the personal account - Work in the ticket system, maintaining and systematizing the database of inquiries - Personal support for VIP clients: handling situations in priority mode Transferred from the first line to working with priority clients over 10 months based on the results of the quality of inquiry processing

    Umiejętności

    Business communication
    Working with large amounts of information
    Business correspondence
    English language
    Accuracy and attention to detail
    Searching for information on the internet
    Quick search for information on the internet
    Office equipment
    Scanner
    Maintaining documentation
    Working with office equipment
    Email
    Working with documents
    Customer service
    Time management and organization

    Znajomość języków

    Brak danych

    Typ zatrudnienia

    Typ zatrudnienia
    Pełny etat
    Tryb pracy
    Zdalnie
    Grafik pracy
    Elastyczny, Zmianowy, 5/2
    Relokacja
    Niemożliwa
    Wyjazdy służbowe
    Brak możliwości wyjazdów służbowych