Senior Tootejuht

• Led delivery of official ceremonies and major events, overseeing scope, timelines, budgets, resources, and on-site execution • Translated government and delegation requirements into operational plans across venues and event workstreams. • Managed vendors and contractors, including contracts, performance, quality standards, and daily delivery. • Led event operations, access control, and real-time issue resolution across key teams

• Owned and managed the product backlog, prioritizing items in alignment with business objectives, customer needs, and technical dependencies, covering Product Owner responsibilities within the tribe as required • Optimized customer journeys and digital processes, contributing to a 31% improvement in conversion, retention, and digital adoption • Participated in defining and maintaining the product roadmap, contributing to prioritization decisions and managing dependencies, risks, and competing stakeholder priorities throughout development • Reduced API response time by 65%, from 1.3s to 450ms, improving overall application performance & customer experience • Reduced production incidents, errors, and timeouts by 75% through technical improvements and proactive monitoring • Automated receipt collection for Card, Apple Pay/Google Pay/QR payments, processing ≈ 4.5M receipts across 172 merchants

• Gathered, analyzed, and interpreted customer data, feedback, and business insights to understand customer needs, behaviors, and preferences • Developed and implemented customer lifecycle strategies in collaboration with Agile teams, designing and optimizing processes to strengthen customer relationships throughout their journey

• Led delivery of official ceremonies and major events, overseeing scope, timelines, budgets, resources, and on-site execution • Translated government and delegation requirements into operational plans across venues and event workstreams. • Managed vendors and contractors, including contracts, performance, quality standards, and daily delivery. • Led event operations, access control, and real-time issue resolution across key teams

• Led delivery of official ceremonies and major events, overseeing scope, timelines, budgets, resources, and on-site execution • Translated government and delegation requirements into operational plans across venues and event workstreams. • Managed vendors and contractors, including contracts, performance, quality standards, and daily delivery. • Led event operations, access control, and real-time issue resolution across key teams

• Led delivery of official ceremonies and major events, overseeing scope, timelines, budgets, resources, and on-site execution • Translated government and delegation requirements into operational plans across venues and event workstreams. • Managed vendors and contractors, including contracts, performance, quality standards, and daily delivery. • Led event operations, access control, and real-time issue resolution across key teams