CV vaatamine
Kliendi edu juht
Lepitav
VenemaaMoskva
TäistööaegKaug töö
Töökogemus
1 aasta 4 kuud
Viimane töökoht
Skyeng
Tutor, customer support specialist
1 aasta 4 kuud
Minust
Minust
Personable and patient professional with experience as an English teacher, supporting clients on an educational platform with both technical and administrative issues. Skilled at explaining complex concepts in simple, accessible terms — a natural fit for guiding customers through problems clearly and calmly. Comfortable troubleshooting technical glitches, resolving account or administrative queries, and adapting communication style to each person's needs. Brings strong active listening, patience under pressure, and a genuine commitment to customer satisfaction.
Kogemus Affiliate'is
Andmed puuduvad
Töökogemus1 aasta 4 kuud
Juuli 2025 - kuni praeguseni
(1 aasta 4 kuud)
Skyeng
Tutor, customer support specialist
Supported students and clients across multiple topics, tailoring explanations to different learning styles and levels of understanding
Diagnosed and resolved technical issues with the platform (login problems, audio/video connectivity, access errors), guiding clients step-by-step to a solution
Handled administrative queries such as scheduling, billing, and account changes, ensuring accurate and timely resolution
Maintained a calm, encouraging tone with clients experiencing frustration, turning stressful situations into positive interactions
Adapted communication for a diverse, international client base, demonstrating strong cross-cultural communication skills
Oskused
Andmed puuduvad
Keeleoskus
Professionaalne Inglise
Tööaeg
Tööaeg
Täistööaeg, Osaline
Töö formaat
Kaug töö
Tööaeg
Paindlik
Kolimine
Võimalik
Tööreisid
Tööreisid on võimalikud