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Managed customer inquiries and support tickets through Zendesk, ensuring timely and professional resolution across multiple channels (email, chat, and platform messages). * Handled Shopify-related customer requests including order tracking, refunds, returns, and account issues. * Coordinated workflows and task tracking using Trello to ensure smooth internal communication and efficient issue resolution. * Maintained high customer satisfaction by providing clear communication and effective problem-solving in a fast-paced e-commerce environment. * Collaborated with internal teams to escalate and resolve complex cases, improving overall response efficiency. * Contributed to process improvements by identifying recurring customer issues and suggesting workflow optimizations.