CV vaatamine
Ärianalüütik
Lepitav
Saudi AraabiaRiyadh
TäistööaegKaug töö
Töökogemus
5 aastat 10 kuud
Viimane töökoht
SUSHISAMBA
Operation analyst
2 aastat 10 kuud
Minust
Minust
Junior Business Analyst with 7+ years of experience analyzing and improving business processes in customer-facing operations.
Experienced in gathering and structuring business requirements, identifying process gaps, and translating business needs into actionable improvements.
Strong in stakeholder communication and cross-functional coordination. Focused on improving efficiency, service quality, and operational performance through structured analysis and data-driven insights.
Kogemus Affiliate'is
Andmed puuduvad
Töökogemus5 aastat 10 kuud
Jaanuar 2024 - kuni praeguseni
(2 aastat 10 kuud)
SUSHISAMBA
Operation analyst
-Gathered and structured business requirements based on operational needs and customer feedback
- Analyzed front- and back-of-house processes to identify inefficiencies and service gaps
- Conducted root cause analysis of recurring operational issues and implemented process improvements
- Translated business needs into documented workflows and standardized procedures
- Collaborated with cross-functional teams to align requirements and improve process execution
Aprill 2023 - Jaanuar 2024
(10 kuud)
Mandarin Oriental
Guest Experience Manager
- Analyzed end-to-end customer journey to identify gaps and improve service quality
- Gathered and structured customer feedback into actionable business requirements
- Developed SOPs to standardize processes and reduce service inconsistencies
- Worked with multiple stakeholders to align business expectations and service delivery
- Supported audit readiness by ensuring process clarity and consistency
Jaanuar 2021 - Märts 2023
(2 aastat 3 kuud)
Novikov International
Floor Supervisor
- Documented operational workflows during restaurant launch phase
- Identified improvement opportunities through observation of customer behavior and team performance
- Applied insights to optimize upselling strategies and improve revenue generation
- Coordinated cross-functional teams to ensure smooth operational execution
Oskused
Turu ja partnerite analüüs
Planeerimine
Aruandlus
Intervjuu korraldamine
Töötajate koolitamine
Atlassian Jira
BPMN-notatsioon
Järjestiktõlge ja suuline tõlge
Keeleoskus
Professionaalne Inglise
Edasijõudnud Vene
Emakeel Kirgiisi
Algaja Türgi
Tööaeg
Tööaeg
Täistööaeg, Osaline
Töö formaat
Kaug töö
Tööaeg
Paindlik, 5/2
Kolimine
Võimalik
Tööreisid
Tööreisid on võimalikud