Gerente de retención

Results-driven iGaming CRM and Retention Specialist with strong expertise in VIP management, Customer Experience (CX), and multi-brand retention strategies. I manage portfolios of 500+ players and engage 180+ users daily, driving retention, reactivation, and long-term value. I have successfully generated €100K–€150K revenue from active player segments while maintaining CSAT at 96% and EQS between 9.7–9.8. Strong track record in reactivation strategies, achieving a 33%+ reactivation rate (100+ reactivated players from a pool of 300 inactive users), directly contributing to engagement and revenue growth. Skilled in CRM tools, Power BI analytics, and high-volume customer engagement, I focus on maximizing player lifecycle value (LTV), GGR/NGR, and business performance. Open to international opportunities in iGaming