Middle Ingeniero de soporte técnico

Analyzed system architecture, integrations, and infrastructure components to document technical requirements and business logic. Produced administrator guides, operational documentation, and interface and architecture specifications in line with GOST, ESKD and ESPD. Worked in Docs-as-Code workflows using Markdown and AsciiDoc, keeping documentation synchronized with releases. Collaborated with development, QA, and infrastructure teams via Jira and supported testing, acceptance, and certification activities.

Developed and maintained technical and operational documentation for software systems, including administrator guides and system architecture deions, in accordance with GOST, ESKD and ESPD. Documented test programs, methodologies, and system specifications supporting release readiness. Structured documentation according to GOST 19 and 34 and created reusable templates used across projects.

Deployed and administered an enterprise Data Loss Prevention system, including installation, configuration, and ongoing troubleshooting. Contributed to the development and enforcement of information security policies.

Administered RED Database 3.0 across the full lifecycle, including installation, updates, removal, monitoring, integrity control, and replication configuration. Worked hands-on with Prometheus and Zabbix for infrastructure and service monitoring.