Junior Especialista de soporte técnico

Remotely managed POS terminals and delivered remote support to clients, resolving technical issues promptly and ensuring minimal downtime. Provided end-to-end troubleshooting for client inquiries, helping to maintain high customer satisfaction. Promoted after one year to quality manager. Responsible for quality control of POS terminals, ensuring compliance with company standards. Diagnosed and resolved technical issues in POS terminal operating systems, improving reliability and performance.