Vista del currículum
Gerente de éxito del cliente
A convenir
RusiaMoscú
Tiempo completoTrabajo remoto
Experiencia laboral
1 año 2 meses
Último empleo
Skyeng
Tutor, customer support specialist
1 año 2 meses
Sobre ti
Sobre ti
Personable and patient professional with experience as an English teacher, supporting clients on an educational platform with both technical and administrative issues. Skilled at explaining complex concepts in simple, accessible terms — a natural fit for guiding customers through problems clearly and calmly. Comfortable troubleshooting technical glitches, resolving account or administrative queries, and adapting communication style to each person's needs. Brings strong active listening, patience under pressure, and a genuine commitment to customer satisfaction.
Experiencia en afiliación
No hay datos disponibles
Experiencia laboral1 año 2 meses
Julio 2025 - hasta la actualidad
(1 año 2 meses)
Skyeng
Tutor, customer support specialist
Supported students and clients across multiple topics, tailoring explanations to different learning styles and levels of understanding
Diagnosed and resolved technical issues with the platform (login problems, audio/video connectivity, access errors), guiding clients step-by-step to a solution
Handled administrative queries such as scheduling, billing, and account changes, ensuring accurate and timely resolution
Maintained a calm, encouraging tone with clients experiencing frustration, turning stressful situations into positive interactions
Adapted communication for a diverse, international client base, demonstrating strong cross-cultural communication skills
Habilidades
No hay datos disponibles
Dominio de idiomas
Profesional Inglés
Tipo de empleo
Tipo de empleo
Tiempo completo, Tiempo parcial
Formato de trabajo
Trabajo remoto
Horario de trabajo
Flexible
Reubicación
Posible
Viajes de trabajo
Viajes posibles