Vista del currículum
Analista de negocios
A convenir
Arabia SauditaRiad
Tiempo completoTrabajo remoto
Experiencia laboral
5 años 10 meses
Último empleo
SUSHISAMBA
Operation analyst
2 años 10 meses
Sobre ti
Sobre ti
Junior Business Analyst with 7+ years of experience analyzing and improving business processes in customer-facing operations.
Experienced in gathering and structuring business requirements, identifying process gaps, and translating business needs into actionable improvements.
Strong in stakeholder communication and cross-functional coordination. Focused on improving efficiency, service quality, and operational performance through structured analysis and data-driven insights.
Experiencia en afiliación
No hay datos disponibles
Experiencia laboral5 años 10 meses
Enero 2024 - hasta la actualidad
(2 años 10 meses)
SUSHISAMBA
Operation analyst
-Gathered and structured business requirements based on operational needs and customer feedback
- Analyzed front- and back-of-house processes to identify inefficiencies and service gaps
- Conducted root cause analysis of recurring operational issues and implemented process improvements
- Translated business needs into documented workflows and standardized procedures
- Collaborated with cross-functional teams to align requirements and improve process execution
Abril 2023 - Enero 2024
(10 meses)
Mandarin Oriental
Guest Experience Manager
- Analyzed end-to-end customer journey to identify gaps and improve service quality
- Gathered and structured customer feedback into actionable business requirements
- Developed SOPs to standardize processes and reduce service inconsistencies
- Worked with multiple stakeholders to align business expectations and service delivery
- Supported audit readiness by ensuring process clarity and consistency
Enero 2021 - Marzo 2023
(2 años 3 meses)
Novikov International
Floor Supervisor
- Documented operational workflows during restaurant launch phase
- Identified improvement opportunities through observation of customer behavior and team performance
- Applied insights to optimize upselling strategies and improve revenue generation
- Coordinated cross-functional teams to ensure smooth operational execution
Habilidades
Análisis del mercado y socios
Planificación
Informes
Organización de entrevistas
Formación de personal
Atlassian Jira
Notación BPMN
Interpretación consecutiva y oral
Dominio de idiomas
Profesional Inglés
Avanzado Ruso
Nativo Kirguís
Principiante Turco
Tipo de empleo
Tipo de empleo
Tiempo completo, Tiempo parcial
Formato de trabajo
Trabajo remoto
Horario de trabajo
Flexible, 5/2
Reubicación
Posible
Viajes de trabajo
Viajes posibles