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    Technical Support Specialist

    1000 $
    Russia
    Moscow
    Full
    Remote
    Work experience
    4 years 7 months
    Last work experience

    Freedom Finance (Cifra Bank)

    Support specialist
    3 years 6 months

    About

    About
    Стрессоустойчивый, коммуникабельный и трудолюбивый. Легко адаптируюсь к изменениям, умею работать в команде и самостоятельно принимать решения. A responsible, hardworking, and stress-resistant professional. I possess strong communication skills and am able to build effective dialogue with colleagues and clients. I am a fast learner, comfortable with multitasking, and capable of working under tight deadlines. I am result-oriented and focused on the high-quality completion of assigned tasks.

    Affiliate experience

    No data available

    Work experience
    4 years 7 months

    September 2020 - February 2024
    (3 years 6 months)
    Freedom Finance (Cifra Bank)
    Support specialist
    Обрабатывал входящие обращения клиентов по всем каналам связи: телефон, чат и электронная почта. Выявлял и фиксировал ошибки (баги), передавал их в отдел разработки. В должности главного специалиста участвовал в адаптации и обучении новых сотрудников. Также имею опыт работы в отделе контроля качества и в ночных сменах. Handled inbound customer inquiries across multiple channels: phone, chat, and email. Identified and documented bugs, escalating them to the development team. As a senior specialist, assisted with onboarding and training of new team members. Also experienced in quality assurance and night shifts.
    May 2019 - May 2020
    (1 year 1 month)
    Credit bank of Moscow
    Consultant
    Я занимался консультированием клиентов банка, помогал с оплатой кредитов и других платежей, а также с использованием интернет-банка. I provided consulting for bank clients, assisted with loan and other payments, and helped with internet banking.
    Portfolio
    https://hh.ru/resume/c5610977ff0eb91e290039ed1f487a76675a45?from=share_ios

    Skills

    Internal Communications
    Teamwork
    Working with large amounts of information
    Multitasking
    Customer Support
    Punctuality
    Stress resistance.

    Language proficiency

    Intermediate English

    Employment

    Employment
    Full
    Work format
    Remote
    Work schedule
    Flexible, Shift, 5/2
    Relocation
    Possible
    Business trips
    Business trips possible