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    Kundenerfolgsmanager

    Vertraglich
    Russland
    Moskau
    Vollzeit
    Fernarbeit
    Berufserfahrung
    1 Jahr 4 Monate
    Letzter Arbeitsplatz

    Skyeng

    Tutor, customer support specialist
    1 Jahr 4 Monate

    Über mich

    Über mich
    Personable and patient professional with experience as an English teacher, supporting clients on an educational platform with both technical and administrative issues. Skilled at explaining complex concepts in simple, accessible terms — a natural fit for guiding customers through problems clearly and calmly. Comfortable troubleshooting technical glitches, resolving account or administrative queries, and adapting communication style to each person's needs. Brings strong active listening, patience under pressure, and a genuine commitment to customer satisfaction.

    Erfahrung im Affiliate

    Keine Daten vorhanden

    Berufserfahrung
    1 Jahr 4 Monate

    Juli 2025 - bis heute
    (1 Jahr 4 Monate)
    Skyeng
    Tutor, customer support specialist
    Supported students and clients across multiple topics, tailoring explanations to different learning styles and levels of understanding Diagnosed and resolved technical issues with the platform (login problems, audio/video connectivity, access errors), guiding clients step-by-step to a solution Handled administrative queries such as scheduling, billing, and account changes, ensuring accurate and timely resolution Maintained a calm, encouraging tone with clients experiencing frustration, turning stressful situations into positive interactions Adapted communication for a diverse, international client base, demonstrating strong cross-cultural communication skills

    Fähigkeiten

    Keine Daten vorhanden

    Sprachkenntnisse

    Professionell Englisch

    Beschäftigung

    Beschäftigung
    Vollzeit, Teilzeit
    Arbeitsformat
    Fernarbeit
    Arbeitszeitplan
    Flexibel
    Umzug
    Möglich
    Dienstreisen
    Dienstreisen möglich