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Business Analyst
Vertraglich
Saudi-ArabienRiad
VollzeitFernarbeit
Berufserfahrung
5 Jahre 10 Monate
Letzter Arbeitsplatz
SUSHISAMBA
Operation analyst
2 Jahre 10 Monate
Über mich
Über mich
Junior Business Analyst with 7+ years of experience analyzing and improving business processes in customer-facing operations.
Experienced in gathering and structuring business requirements, identifying process gaps, and translating business needs into actionable improvements.
Strong in stakeholder communication and cross-functional coordination. Focused on improving efficiency, service quality, and operational performance through structured analysis and data-driven insights.
Erfahrung im Affiliate
Keine Daten vorhanden
Berufserfahrung5 Jahre 10 Monate
Januar 2024 - bis heute
(2 Jahre 10 Monate)
SUSHISAMBA
Operation analyst
-Gathered and structured business requirements based on operational needs and customer feedback
- Analyzed front- and back-of-house processes to identify inefficiencies and service gaps
- Conducted root cause analysis of recurring operational issues and implemented process improvements
- Translated business needs into documented workflows and standardized procedures
- Collaborated with cross-functional teams to align requirements and improve process execution
April 2023 - Januar 2024
(10 Monate)
Mandarin Oriental
Guest Experience Manager
- Analyzed end-to-end customer journey to identify gaps and improve service quality
- Gathered and structured customer feedback into actionable business requirements
- Developed SOPs to standardize processes and reduce service inconsistencies
- Worked with multiple stakeholders to align business expectations and service delivery
- Supported audit readiness by ensuring process clarity and consistency
Januar 2021 - März 2023
(2 Jahre 3 Monate)
Novikov International
Floor Supervisor
- Documented operational workflows during restaurant launch phase
- Identified improvement opportunities through observation of customer behavior and team performance
- Applied insights to optimize upselling strategies and improve revenue generation
- Coordinated cross-functional teams to ensure smooth operational execution
Fähigkeiten
Markt- und Partneranalyse
Planung
Berichterstattung
Organisation von Vorstellungsgesprächen
Mitarbeiterschulung
Atlassian Jira
BPMN-Notation
Konsekutiv- und Dolmetschen
Sprachkenntnisse
Professionell Englisch
Fortgeschritten Russisch
Muttersprache Kirgisisch
Anfänger Türkisch
Beschäftigung
Beschäftigung
Vollzeit, Teilzeit
Arbeitsformat
Fernarbeit
Arbeitszeitplan
Flexibel, 5/2
Umzug
Möglich
Dienstreisen
Dienstreisen möglich