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    Business Analyst

    Vertraglich
    Saudi-Arabien
    Riad
    Vollzeit
    Fernarbeit
    Berufserfahrung
    5 Jahre 10 Monate
    Letzter Arbeitsplatz

    SUSHISAMBA

    Operation analyst
    2 Jahre 10 Monate

    Über mich

    Über mich
    Junior Business Analyst with 7+ years of experience analyzing and improving business processes in customer-facing operations. Experienced in gathering and structuring business requirements, identifying process gaps, and translating business needs into actionable improvements. Strong in stakeholder communication and cross-functional coordination. Focused on improving efficiency, service quality, and operational performance through structured analysis and data-driven insights.

    Erfahrung im Affiliate

    Keine Daten vorhanden

    Berufserfahrung
    5 Jahre 10 Monate

    Januar 2024 - bis heute
    (2 Jahre 10 Monate)
    SUSHISAMBA
    Operation analyst
    -Gathered and structured business requirements based on operational needs and customer feedback - Analyzed front- and back-of-house processes to identify inefficiencies and service gaps - Conducted root cause analysis of recurring operational issues and implemented process improvements - Translated business needs into documented workflows and standardized procedures - Collaborated with cross-functional teams to align requirements and improve process execution
    April 2023 - Januar 2024
    (10 Monate)
    Mandarin Oriental
    Guest Experience Manager
    - Analyzed end-to-end customer journey to identify gaps and improve service quality - Gathered and structured customer feedback into actionable business requirements - Developed SOPs to standardize processes and reduce service inconsistencies - Worked with multiple stakeholders to align business expectations and service delivery - Supported audit readiness by ensuring process clarity and consistency
    Januar 2021 - März 2023
    (2 Jahre 3 Monate)
    Novikov International
    Floor Supervisor
    - Documented operational workflows during restaurant launch phase - Identified improvement opportunities through observation of customer behavior and team performance - Applied insights to optimize upselling strategies and improve revenue generation - Coordinated cross-functional teams to ensure smooth operational execution

    Fähigkeiten

    Markt- und Partneranalyse
    Planung
    Berichterstattung
    Organisation von Vorstellungsgesprächen
    Mitarbeiterschulung
    Atlassian Jira
    BPMN-Notation
    Konsekutiv- und Dolmetschen

    Sprachkenntnisse

    Professionell Englisch
    Fortgeschritten Russisch
    Muttersprache Kirgisisch
    Anfänger Türkisch

    Beschäftigung

    Beschäftigung
    Vollzeit, Teilzeit
    Arbeitsformat
    Fernarbeit
    Arbeitszeitplan
    Flexibel, 5/2
    Umzug
    Möglich
    Dienstreisen
    Dienstreisen möglich