Перегляд резюме
Senior Спеціаліст технічної підтримки
1500 $
РосiяСанкт-Петербург
ПовнаВіддалена робота
Досвід роботи
2 роки 9 місяців
Останнє місце роботи
Profi.ru
Specialist Relations Manager
6 місяців
Про себе
Про себе
Customer Support Specialist with 3 years of experience in fintech and online platforms.
Experienced in handling complex customer cases, VIP support, customer retention, fraud
investigations, conflict resolution, and cross-selling. Strong background in chat, email, and
phone support within high-volume customer environments.
Comfortable working remotely, learning new systems quickly, and using AI-assisted
communication tools. Familiar with cryptocurrency wallets, USDT transactions, and digital
payment ecosystems.
Досвід в Affiliate
Дані відсутні
Досвід роботи2 роки 9 місяців
Жовтень 2024 - Березень 2025
(6 місяців)
Profi.ru
Specialist Relations Manager
● Handled complex support cases escalated from frontline teams.
● Investigated fraud-related activities and policy violations.
● Reviewed customer feedback and account activity.
● Conducted calls regarding platform policy enforcement.
● Made decisions on account restrictions and financial adjustments.
● Maintained service quality and platform integrity.
Березень 2022 - Травень 2024
(2 роки 3 місяці)
T-Bank (Tinkoff Bank)
Senior Customer Support Specialist
● Supported premium and high-value customers across multiple banking products.
● Worked with chats, email, and phone communications.
● Resolved complex customer issues and non-standard requests.
● Assisted customers with banking, insurance, travel, and mobile services.
● Maintained high customer satisfaction while meeting performance targets.
● Promoted internally from Junior Specialist to Specialist and later to Senior Specialist.
Achievements:
● Two internal promotions within the company.
● Regularly trusted with complex and escalated customer cases.
● Strong record of customer satisfaction and issue resolution.
Навички
● Customer Support
● VIP Customer Service
● Customer Retention
● Conflict Resolution
● Fraud Review
● Cross-Selling & Upselling
● High-Volume Chat Handling
● Email Support
● Phone Support
● CRM Systems
● Remote Team Collaboration
● Cryptocurrency Basics
● USDT Transactions
● AI-Assisted Communication
Володіння мовами
Дані відсутні
Зайнятість
Зайнятість
Повна, Часткова
Формат роботи
Віддалена робота, Гібрид
Графік роботи
Гнучкий, Змінний, 5/2
Переїзд
Можливий
Відрядження
Відрядження можливі