Middle Менеджер з розвитку бізнесу

-Resolved complex customer queries and issues, ensuring high satisfaction and strong brand loyalty within a high-growth e-commerce start-up -Regularly analyzed the success of the cooperation with each partner and proposed solutions for its improvement. -Utilized escalation procedures and analytic reporting to improve customer journey and retention - Maintain NPS of 7.5+, CSAT 4.90, QA 97% -Anticipate and identify potential negative customer situations, turning them into positive experiences. -Properly escalate unresolved queries to the next level of support and/or to development team. - Actively communicated with partners, assisting them to leverage our affiliate program to its maximum potential.

-Managed end-to-end customer journeys, from lead follow-up and onboarding to ongoing support and retention -Managed to make 100 outreaches to clients daily, brought 5000 USD monthly average revenue, made a personal record of 15000 USD deal closed -Developed sales and service KPIs with the team, driving tangible improvements in client satisfaction and upsell rates -Taking ownership of customers issues and following problems through to resolution - Lead Generation through LinkedIn, and affiliate schemes -Follow up on hot lead via WhatsApp, Telegram and Email -Supported investment and purchase decision-making, leveraging market and financial know-how -300+ KOLs , 30k+ Signups , 46k+ FTTs

-Supported the management and execution of business growth initiatives in logistics, warehousing, and eCommerce markets -Negotiated contracts with vendors. -Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of service. -Consistently monitored cost, margin, and pricing to remain competitive. -Gathered critical intelligence on competitors, analyzed cost/margin/pricing drivers, and produced in-depth industry reports -Worked closely with members of the Inside Sales Team to generate qualified leads. -Negotiate contract terms with clients and communicate with stakeholders. -Developed strong referral affiliate relationships with lenders, brokers, and banks. -Gather useful information from customer and competitor data. -Prepared and presented project financial evaluations to the board. -Prepared PowerPoint presentations, handouts, and workbooks for participants