Middle Менеджер з партнерських програм

Create engaging text, image and video content for all social

media and professional accounts

Respond to queries and engage with the audience in real-time.

Team management

Online Marketing

Log clients issues

Build relationships with customers, industry professionals

and journalists

Created and shared engaging digital content on social media platforms, promoting CoinW’s services and attracting new users.

- Leveraged referral links to drive sign-ups, earning competitive affiliate commissions.

- Educated potential users about cryptocurrency trading, security measures, and platform features.

Managed a portfolio of clients, providing personalized onboarding, account setup, and ongoing support.

- Conducted regular follow-up calls to maintain client engagement and satisfaction, increasing retention rates.

- Delivered customized insights and trading strategies to clients, helping them maximize their investment potential.

Proactively engaged potential clients through outbound calls, emails, and social media, introducing them to the company’s trading platform.

- Utilized objection-handling techniques to address customer concerns, achieving a high conversion rate.

- Consistently surpassed monthly sales targets, earning performance-based commissions

Provide prompt assistance via chat, email, and phone.

- Resolve customer issues with empathy and efficiency.

- Manage orders, including placement, modification, and tracking.

- Offer accurate product information and recommendations.

- Collect feedback for service improvement.

- Provide basic technical support and troubleshooting.

- Community Engagement & Support

Engaged with users across platforms (Telegram, Discord, Twitter), providing prompt and helpful responses to inquiries, troubleshooting issues, and ensuring a welcoming environment for all members.

- Brand Representation & Advocacy

Promoted brand values and services to target audiences, representing the organization in a professional and relatable manner to drive awareness and trust within the community.

- Content Creation & Campaign Execution

Developed and shared engaging content including educational materials, announcements, infographics, and event promotions to encourage interaction and retention.

- Moderation & Conflict Resolution

Maintained a safe and respectful environment by enforcing community guidelines, removing harmful content, and addressing disputes diplomatically and efficiently.

- Event & Activity Management

Coordinated community events such as AMAs, giveaways, quizzes, and marketing campaigns to drive engagement and user participation.

- Feedback Collection & Reporting

Collected community feedback, tracked sentiment, and delivered insightful reports to the internal team to help guide product and marketing decisions.

Key Achievements:

- Successfully increased overall community engagement through targeted content strategies and interactive sessions.

- Facilitated the onboarding of hundreds of new users, ensuring smooth integration into the ecosystem.

- Maintained an active, scam-free, and well-moderated community by implementing strict moderation protocols.

- Contributed to the visibility and growth of CEX.io and other Web3 projects by promoting brand messaging across various platforms.

- Recognized for consistently delivering timely support and building a strong, loyal community presence.

• Working with sales and service performance reporting systems

• Maintaining contact with the company's regular clients

• Developing strategies for building partner relationships

• Conducting presentations about products and services

• Developing strategies for sales growth and client relationship management

• Handling daily meetings, briefings, and team discussions

• Developing a strategy for building partner relationships

• Searching for bloggers as partners for advertising integrations

• Managing business correspondence with clients and partners

• Sourcing and attracting new partners

• Working with sales and service performance reporting systems

• Developing a strategy for building partner relationships

• Developing a strategy for sales growth and client relationship management

• Maintaining contact with the company’s regular clients

• Working with sales and service performance reporting systems

• Distributing tasks within the project team

• Building and developing long-term relationships with the company’s key clients

• Analyzing the effectiveness of marketing campaigns and tracking performance metrics

• Promoted the company on social media, helped manage their social media presence, created content, etc.

• Preparing reports for management

• Distributing roles and responsibilities within the project team

• Communicating with the company’s top management

• Processing and entering data into information systems and databases

• Conducting daily meetings, briefings, and team discussions