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    Destek Müdürü

    Sözleşmeli
    Moldova
    Kişinev
    Tam zamanlı
    Uzaktan çalışma
    İş Deneyimi
    2 yıl
    Son çalışma yeri

    Şirket NDA altında

    Customer Support Shift Manager
    2 yıl

    Hakkımda

    Hakkımda
    Results-driven Customer Support Shift Manager with progressive leadership experience in regulated industries (iGaming/Tech). Skilled in managing shift operations, optimizing KPIs (CSAT, FCR, SLA, TTR), coaching teams, and improving service quality through data-driven decisions. Strong expertise in CRM systems, compliance (GDPR, AML/KYC, Responsible Gambling), and cross- functional collaboration. Recognized for building engaged teams and maintaining operational excellence in high-pressure environments.

    Affiliate Deneyimi

    Veri yok

    İş Deneyimi
    2 yıl

    Ekim 2024 - günümüze kadar
    (2 yıl)
    Şirket NDA altında
    Customer Support Shift Manager
    Lead a team of 10+ support agents across shifts. Understanding of regulatory requirements (e.g. GDPR, AML/KYC, Responsible Gambling) CRM systems for tracking customer interactions Interpreting performance metrics: CSAT, FCR, TTR, SLA Reporting and dashboard tools Introduced SOP improvements that increased operational efficiency and onboarding support agents Understanding of common technical issues (e.g. bugs, server errors, payment failures) Ability to effectively communicate issues to development or QA teams and other departments. Motivating and coaching the team Clear, professional, and adaptable communication Managing stress and multitasking effectively Taking initiative to resolve issues and improve processe

    Beceriler

    CRM & Ticketing Systems
    Team Leadership & Coaching
    & Quality Assurance
    Customer Experience
    Data Analysis & KPIs
    Basic Technical Knowledge
    Leadership & Team
    Management
    Empathy & Emotional
    Intelligence
    Adaptability & Resilience
    Customer-First Mindset
    Çatışma çözme becerisi

    Dil yeterliliği

    Profesyonel İngilizce
    Ana dil Rumence
    Profesyonel Rusça

    İstihdam

    İstihdam
    Tam zamanlı, Yarı zamanlı, Proje bazlı
    Çalışma formatı
    Uzaktan çalışma
    Çalışma programı
    Esnek, Vardiyalı, 5/2
    Taşınma
    Mümkün
    Seyahatler
    Seyahat mümkün