Özgeçmişi görüntüle
Müşteri Başarı Operasyonları Yöneticisi
Sözleşmeli
Rusya
Tam zamanlıUzaktan çalışma
İş Deneyimi
3 yıl 11 ay
Son çalışma yeri
Şirket NDA altında
Second‑line technical support specialist
2 yıl 8 ay
Hakkımda
Hakkımda
I have about 3 years of experience in the igaming and betting industry. I have worked my way up from a technical support specialist on the 1st line to a 2nd‑line technical support specialist in high‑load digital services, and as a duty operator at a situational and analytical center in the energy sector. I can work in two modes: calm routine work with documentation and regulations, and incident analysis when the clock is ticking. I meet SLA targets, complete a ticket until it’s closed, not just until it’s handed over, and I always leave a readable trace in the documentation.
Affiliate Deneyimi
Veri yok
İş Deneyimi3 yıl 11 ay
Ocak 2024 - Ağustos 2026
(2 yıl 8 ay)
Şirket NDA altında
Second‑line technical support specialist
- Analysis of technical incidents for the 2nd line: 70 calls per shift
- Providing user consultations on the company’s products and services, including in English
- Processing requests related to deposits and withdrawals, reviewing disputed transactions
- Handling complex calls and claims that were not resolved by the 1st line
- Cross‑functional collaboration with the payment department and anti‑fraud team
- Maintaining and updating the knowledge base for the 1st line
Ekim 2022 - Ağustos 2024
(1 yıl 11 ay)
Şirket NDA altında
Technical Support Specialist / Customer Service Manager VIP clients (growth L1 → priority line)
- Technical support for users regarding the product, payments, and the operation of the personal account
- Work in the ticket system, maintaining and systematizing the database of inquiries
- Personal support for VIP clients: handling situations in priority mode
Transferred from the first line to working with priority clients over 10 months based on the results of the quality of inquiry processing
Beceriler
Business communication
Working with large amounts of information
Business correspondence
English language
Accuracy and attention to detail
Searching for information on the internet
Quick search for information on the internet
Office equipment
Scanner
Maintaining documentation
Working with office equipment
Email
Working with documents
Customer service
Time management and organization
Dil yeterliliği
Veri yok
İstihdam
İstihdam
Tam zamanlı
Çalışma formatı
Uzaktan çalışma
Çalışma programı
Esnek, Vardiyalı, 5/2
Taşınma
Mümkün değil
Seyahatler
Seyahat mümkün değil