Просмотр резюме
Senior Специалист технической поддержки
1500 $
РоссияСанкт-Петербург
ПолнаяУдаленная работа
Опыт работы
2 года 9 месяцев
Последнее место работы
Profi.ru
Specialist Relations Manager
6 месяцев
Резюме в Telegram-канале
10 резюме
Пост каждый день
О себе
О себе
Customer Support Specialist with 3 years of experience in fintech and online platforms.
Experienced in handling complex customer cases, VIP support, customer retention, fraud
investigations, conflict resolution, and cross-selling. Strong background in chat, email, and
phone support within high-volume customer environments.
Comfortable working remotely, learning new systems quickly, and using AI-assisted
communication tools. Familiar with cryptocurrency wallets, USDT transactions, and digital
payment ecosystems.
Опыт в Affiliate
Данные отсутствуют
Опыт работы2 года 9 месяцев
Октябрь 2024 - Март 2025
(6 месяцев)
Profi.ru
Specialist Relations Manager
● Handled complex support cases escalated from frontline teams.
● Investigated fraud-related activities and policy violations.
● Reviewed customer feedback and account activity.
● Conducted calls regarding platform policy enforcement.
● Made decisions on account restrictions and financial adjustments.
● Maintained service quality and platform integrity.
Март 2022 - Май 2024
(2 года 3 месяца)
T-Bank (Tinkoff Bank)
Senior Customer Support Specialist
● Supported premium and high-value customers across multiple banking products.
● Worked with chats, email, and phone communications.
● Resolved complex customer issues and non-standard requests.
● Assisted customers with banking, insurance, travel, and mobile services.
● Maintained high customer satisfaction while meeting performance targets.
● Promoted internally from Junior Specialist to Specialist and later to Senior Specialist.
Achievements:
● Two internal promotions within the company.
● Regularly trusted with complex and escalated customer cases.
● Strong record of customer satisfaction and issue resolution.
Навыки
● Customer Support
● VIP Customer Service
● Customer Retention
● Conflict Resolution
● Fraud Review
● Cross-Selling & Upselling
● High-Volume Chat Handling
● Email Support
● Phone Support
● CRM Systems
● Remote Team Collaboration
● Cryptocurrency Basics
● USDT Transactions
● AI-Assisted Communication
Владение языками
Данные отсутствуют
Занятость
Занятость
Полная, Частичная
Формат работы
Удаленная работа, Гибрид
График работы
Гибкий, Сменный, 5/2
Переезд
Возможен
Командировки
Командировки возможны