Middle Customer Support Specialist

Processed financial transactions including deposits, withdrawals, transfers, and account reconciliations with accuracy and efficiency · Verified and resolved issues related to payments, KYC, and Source of Funds (SOF) documentation, ensuring compliance with internal and regulatory policies · Supported referral programs, bonus eligibility, and promotional activities, maintaining strict adherence to guidelines

· Updated and maintained accurate information across internal data platforms, ensuring consistency and reliability · Reviewed, edited, and corrected data entries to align with organizational standards and guidelines · Monitored data quality and addressed discrepancies to support accurate reporting and decision-making · Implemented data access controls and security measures to protect sensitive information · Partnered with project managers and stakeholders to define data requirements, track progress, and align deliverables with project scope and timelines

· Responded to inquiries and resolved complaints from customers and partners via chat and phone · Documented interactions and escalated issues when necessary to appropriate departments · Handled order and payment-related inquiries, including transaction verification, refund requests, and payment status checks · Documented customer interactions and updated account information in CRM systems · Evaluated and escalated complex issues to appropriate departments for resolution

· Provided support to clients with account-related inquiries, transaction clarifications, and general banking information · Verified deposits, withdrawals, and fund transfers to ensure accuracy and compliance with banking procedures · Investigated and resolved issues related to delayed, failed, or incorrect transactions, coordinating with relevant departments when necessary · Assisted clients with payment confirmations, balance checks, and statement requests while maintaining confidentiality and security standards

· Organized various activities and events · Managed task allocation and delivery within the team · Provided support and collaborated with team members to achieve organizational goals